Terms of service
Terms of Service for itoricot.com (Operated by MEDIUS, Inc.)
Scope and Modifications of the Terms : These terms of service ("Terms") apply to all users of services provided through itoricot.com ("this site"), operated by MEDIUS, Inc. ("we" or "the Company"). Users ("you" or "Users") who utilize the services ("Services") are bound by these Terms.
We reserve the right to modify these Terms, in whole or in part, at any time without prior notice or consent from Users. Any changes made to the Terms will take immediate effect, and only the updated Terms will apply to Users.
Payment Methods : The total payment amount for items purchased includes both the product price (inclusive of tax) and shipping costs.
Payments must be made via credit card under the name of the User. For credit card payments, Users must adhere to the terms set by their respective credit card company. We assume no responsibility for any disputes that may arise between Users and their credit card companies.
Shipping : We generally ship within five business days from order confirmation, excluding weekends, holidays, and the year-end holiday period. Delivery dates cannot be specified. Each order will be shipped separately, and shipping fees will apply to each order, even for orders to the same address. We are not liable for any damage or loss of products during shipping.
If an order is undeliverable due to User reasons (e.g., incorrect address, refusal to accept delivery), or if the item remains uncollected by the delivery company for over seven days, we may cancel the order. We may also refuse future orders from such Users.
Returns and Exchanges : We do not accept returns or exchanges due to personal reasons, such as size/color discrepancies or ordering errors.
However, if there is an initial defect or an incorrect item was sent, please contact us within seven days of receiving the item with your order number, name, and address via the inquiry form. We will arrange for a return or exchange. If the replacement is available, we will cover the return and reshipping fees. If a replacement is unavailable, a full refund will be provided. Items returned after seven days, even if unopened, will not be eligible for a return or exchange.
For purchases made in physical stores, please contact the store directly for returns and exchanges.
Disclaimer : We are not liable for damages arising from service interruptions, delays, system failures, data losses, or unauthorized data access due to unforeseen events or technical issues, including but not limited to:
- Natural disasters (e.g., fire, earthquake, flood, lightning)
- Social unrest (e.g., war, terrorism, riots)
- Service disruptions from our telephone, delivery, or internet providers
- Other unavoidable technical issues
Prohibited Actions : Users are prohibited from engaging in the following:
- Actions that violate laws or public order
- Providing false information upon registration
- Using the Service for commercial purposes
- Duplicating, selling, or redistributing site content without authorization
- Engaging in any acts that infringe on our intellectual property rights or those of third parties
- Misusing the Service or its systems, including unauthorized access or data manipulation
- Any other actions deemed inappropriate by the Company
Violations may result in the cancellation of orders and suspension from future service use. Users are liable for any damages caused to the Company or third parties as a result of prohibited actions.
Account Creation and Management : An account is required to place an order. Account creation is subject to Company approval and must follow our specified procedures. Users under 18 must obtain guardian consent before creating an account.
Users are responsible for the management and confidentiality of their account details, including their password. If an account is found to be used improperly, Users must notify us immediately. We are not liable for any damages resulting from unauthorized use of User accounts.
The Company may deny account registration under certain conditions, such as:
- Previous violations of these Terms
- Providing false information during registration
- Non-payment or refusal of delivery in past orders
- Violating any terms outlined in our prohibited actions policy
- Other reasonable circumstances deemed inappropriate by the Company
Users may request account deletion at any time by contacting us through the inquiry form. Once we process the request, the account will be deactivated.
Handling of Personal Information : Personal information obtained during Service use will be handled according to our Privacy Policy.
Intellectual Property Rights : All intellectual property rights for content provided through the Service are exclusively owned by the Company. Unauthorized duplication, redistribution, or any other use of this content, domestically or internationally, is strictly prohibited.
If a dispute arises between a User and a third party due to violation of these rights, the User will resolve the dispute at their own expense and will not hold the Company liable for any damages or losses.
Governing Law and Jurisdiction : These Terms, and any disputes related to the Services or product purchases, are governed by the laws of Japan. The Tokyo District Court will have exclusive jurisdiction over any legal proceedings arising from these Terms.