about shipping cost
1. Please check the shipping fee from the table below.
| region | Product price (tax included) | |
|---|---|---|
| Under 8,800 yen | Over 8,800 yen | |
| Honshu | 880 yen | free |
| Kyushu and Shikoku | 880 yen | |
| Hokkaido and Okinawa | 1,320 yen | |
2.Please note that we cannot specify a delivery company or change shipping fees.
3. If the total amount of your order is 8,800 yen (tax included) or more, shipping will be free.
4. Please note that if you place an additional order after your order has been confirmed, shipping charges will be charged for each order.
*Shipping costs will be calculated automatically when you make a purchase, so please check it.
About Shipping
Once payment has been confirmed, your order will be shipped via Yamato Transport within 5 business days (excluding Saturdays, Sundays, and holidays).
*The above shipping dates may vary depending on order status, holidays, etc.
*Shipping is not available on Saturdays, Sundays, public holidays, and during summer and winter holidays.
Specify delivery date and time (Yamato Transport)
Except during long holidays, we accept delivery dates from 5 days after the order date onwards.
Regarding time zone designation
You can choose the delivery time from the options below.
Please view your shopping cart by clicking "View Cart".
Please leave a note in the "Special Instructions" section of your shopping cart with a specific date or time request.
in the morning
14:00-16:00
16:00-18:00
18:00-20:00
19:00-21:00
Returns, Exchanges and Cancellations
If the product you receive is damaged or soiled, or is different from your order, please contact us by phone or in the Inquiry form , stating your phone number and order details.
We will contact you regarding refunds, exchanges, etc.
Please note that many of our products are one-of-a-kind due to the use of leftover yarn from the factory, and we cannot accept returns or exchanges unless there is a defect.
Please note that we cannot accept returns, exchanges, or cancellations of products due to customer convenience.
Price & Availability
・If the product is out of stock and cannot be delivered, we will contact you. Please note that we may offer a refund.
- Please note that product specifications, prices, designs, etc. may change without notice.
・We do not accept orders for products that are out of stock.
About store pick-up
Once payment has been confirmed, your order will be ready within 5 business days (usually 2-4 days).
*The above estimates are subject to change depending on order status, holidays, etc.
*Orders placed around the summer and winter holidays will take longer than usual to be processed.
Once it's ready, we'll contact you by email, so please check.
In principle, in-store pickup is only available to those who can receive the item within one week and those who plan to visit the store even if they live far away.
Please note that if we do not hear from you within a week, your reservation will be automatically cancelled.
About inquiries
We will respond to inquiries made online or via LINE within 2-3 business days (excluding Saturdays, Sundays, and holidays).
*We are closed on Saturdays, Sundays, public holidays, and during summer and winter holidays.